Refund policy

RETURN & REFUND POLICY
NOT EMO :(

all sales are final.

because each item is made to order, we do not accept returns, exchanges, or cancellations once an order has been placed.

please double-check your size, shipping address, and order details before purchasing.

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DAMAGED OR INCORRECT ITEMS

if your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

include:

• your order number

• clear photos of the issue

if approved, we will send a replacement at no additional cost.

we do not offer refunds for these cases, only replacements.

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NON-DELIVERY / LOST PACKAGES

once an order has been shipped, we are not responsible for delays, lost, or stolen packages.

if your tracking shows delivered but you did not receive it, please contact your local carrier.

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SIZING

all items are true to size based on our size chart.

we are not responsible for sizing issues. no returns or exchanges will be accepted for incorrect sizing.

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we reserve the right to deny any claims that appear fraudulent

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by purchasing from our store, you agree to this policy.

it’s not a phase.